Omela Filtration Co., Ltd. is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you visit our website https://www.omelafilter.com (the “Website”) or contact us regarding our dust filtration and liquid filtration products and services. This policy applies to all personal data collected through the Website, contact forms, email, WhatsApp, telephone, or other communication channels.
1. What Personal Data We Collect
We may collect the following categories of personal information:
- Contact details: name, email address, phone number, company name, job title.
- Communication data: your enquiries, messages, quotation requests, or feedback.
- Technical data: IP address, browser type, device information, access times (via cookies or analytics tools).
- Marketing preferences: newsletter subscriptions or promotional communication preferences.
2. How We Use Your Information
We may use your personal data for the following purposes:
- To respond to your inquiries, provide quotations, or send product information.
- To deliver filtration products or services you request, including after-sales support.
- To improve our Website, technical documentation, and service quality.
- To send marketing content, newsletters, or product updates (only when permitted).
- To comply with legal, regulatory, or contractual obligations.
3. Disclosure to Third Parties
We may share your personal data with the following third parties:
- Logistics companies, shipping agents, CRM providers, or IT service providers assisting in our operations.
- Regulatory authorities or law enforcement if required by applicable law.
- Professional advisers (e.g., legal, financial, or compliance consultants) when necessary.
All third parties handling your data are required to follow confidentiality and data-protection standards equivalent to ours.
4. Cookies & Tracking Technologies
Our Website uses cookies and similar tracking technologies to improve user experience, enable analytics, and support marketing functions. You may configure your browser to block cookies, but doing so may affect certain Website features or performance.
5. Retention of Your Personal Data
We retain personal data only as long as necessary for the purposes for which it was collected, or as required by applicable laws. When personal data is no longer needed, it will be securely deleted or anonymised.
6. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal data we hold about you.
- Correct inaccurate or incomplete personal data.
- Withdraw consent to marketing or certain processing activities at any time.
- Request deletion or restriction of your personal data.
- Object to processing such as direct marketing.
We will respond to all legitimate requests in accordance with applicable data protection laws.
7. Data Security
We implement appropriate administrative, technical, and physical security measures to safeguard your personal data against unauthorised access, disclosure, alteration, or destruction. These include encrypted transmission, secure servers, and restricted access controls.
8. Contact Us
If you have any questions or concerns regarding this Privacy Policy, please contact:
Omela Filtration Co., Ltd.
Email: [email protected]
Phone: +86 18001929167